PCM Live Assist is available for troubleshooting, installation and/or performance concerns by connecting PCM Technical Support directly to the monitored machine. PCM technical support is available by appointment.

Please Read Notice Before Using PCM Live Assist:

NOTICE: This notice is to advise you that, by agreeing to use the "Live Assistant," you acknowledge that all chat communications and computer movements will be recorded and saved to maintain proper records of service and verify that only those actions, necessary to ensure optimal machine performance, were taken. All movements will be recorded into .avi files, and corresponding event logs will be used to detail the movements. Your confidentiality will be maintained. It is requested that you do not reveal your name, telephone number, email address, or any other identifying information. All that is required is a case number. Please note that you are under no obligation to use this service. It is provided to you as a courtesy, and you have the right to terminate the session at anytime.

If you agree to the above conditions and want to use the "Live Assistant," enter the required information below and click the "Click here..." button.