Norton Internet Security as serious and fatal compatibility issues with the monitoring software. It is highly recommended that this software be uninstalled and replaced with another product. For a complete suite of tools McAfee is recommended. An alternative and free option is to use a combination of the Windows Firewall (prepackaged with Windows XP SP2), AVGFree (antivirus protection) and Adaware (spyware protection). Known issues with Norton’s Internet Security include the machine not being able to shutdown without manually turning it off and Microsoft Hotmail and MSN Web Mail becoming inaccessible. If you have recently purchased a Norton product, you can go to Symantec Customer Support to request a refund. Please note this does not apply if the Norton product was preinstalled on your computer